Neural Cloud Solutions & Your Privacy
Neural Cloud Solutions is committed to protecting your privacy and ensuring the confidentiality and security of your Personal Information. This Privacy Policy outlines how we collect, use, and disclose your information and explains our practices regarding data protection.
Definitions
- Service: Neural Cloud Solutions mobile and any related online applications operated by Neural Cloud Solutions.
- Connected Devices: Includes mobile devices, wearables, and health monitoring devices connected to our Service.
- Personal Health Information: Information that can identify an individual and is created, used, or disclosed in providing health care services.
- Personal Information: Information about an identifiable individual.
- Cookies: Small data files stored on your device.
- ECG Data: Uploaded electrocardiogram recordings for analysis, potentially including identifiable health information.
Information We Collect
Personal Information
- We collect information necessary for account setup and maintenance, including your name, email address, and contact details.
- Sensitive Personal Data: If uploaded ECG data is not de-identified, it is considered sensitive personal data. By providing such data, you consent to its processing for analysis.
Cookies
- We use cookies to track activities, enhance user experience, and store preferences. These cookies are used to personalize your experience, for advertising purposes, and analytics.
- Only essential cookies are tracked automatically. All others are only tracked with user consent. Our cookies track user data for up to 180 days.
- You can manage your cookie preferences via your browser settings.
Use of Personal Information
- Provision of Service: To maintain and improve our services and allow participation in interactive features.
- Communication: Notify you about service changes, policy updates, and provide customer support.
- Improvement and Research: Analyze service usage and conduct research using anonymized data to enhance our AI and services.
Information Sharing
- Service Provision: We may share data with third parties necessary for service delivery.
- Legal Compliance: Information may be shared to meet legal obligations.
- Corporate Changes: If undergoing corporate changes, data protection is ensured as required by this policy.
Biometric Information Handling
- We collect ECG data for analysis. De-identified metrics are retained for service improvement.
- Retention: Personal information is retained as long as your account is active. De-identified data is retained for five [5] years for research and development.
- Deletion: Request deletion by emailing us at [ask@theneuralcloud.com]. We confirm deletion within 30 days, following verification of identity. Confirmation of deletion notified via email.
Storage and Security
- Data is stored using AWS Cloud Services, adhering to data protection and security standards.
- Employ industry-standard security measures to protect data integrity and privacy.
Compliance with Laws
- We comply with HIPAA, GDPR, PIPEDA, and other applicable laws concerning data protection and privacy.
- Users in Europe will be informed about data use for any advertising purposes with specific consents obtained where required.
Changes to This Privacy Policy
- We may update this policy, with significant changes notified via email or within our platform.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at ask@theneuralcloud.com
